I like to see and touch what I am buying?
As with most purchases, discerning consumers always do their research before making the final decision to buy. This website is designed to provide a range of information for you. If you feel you need to touch the furniture and see it up close, contact the manufacturer and ask for an appointment to visit. They can also provide details on where you can see the item or a similar one on display. This goes for beautiful timber furniture as well as lounges, beds and mattresses. We have many consumers making purchases through the website after seeing and touching their chosen item at the factory or a retail store.
Can we buy direct from the factory?
Yes, in most cases the public is most welcome. Please understand, however that some workshops and factories are not set up to safely provide for the needs of visiting consumers. In such cases, they will only deal with customers through ishop.
Is it safe to use our credit cards on the website?
All of our online credit card transactions are processed through the PayPal system.
PayPal is a well established and secure online payment service. It is a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 17 currencies around the world, it has a proven track record in terms of security and is used by many online retailers. Their web site can be viewed at www.paypal.com and will answer any questions or concerns you may have regarding online security.
What happens to the personal information you collect.
All personal information collected is for the exclusive use of ifurn.com.au and will not be provided, sold or displayed to any other business, persons or websites. Please refer to our Privacy Policy for full details.
Can I trust the manufacturer I am buying from?
In most cases ifurn.com.au members are hardworking people who have been in business for many years and have chosen this medium as a new avenue for sales. While the golden rule of internet shopping is buyer beware, ishop has included a rating system that is governed by customer feedback. This information is used to keep businesses honest and to foster a greater customer relationship within the website community. Please see our Terms and Conditions which have been set down for all manufacturers selling through the ifurn.com.au website.
Can I write a review?
Yes, you can. All consumer feedback and products reviews are essential to ensure that standards in quality and service are set and maintained by each manufacturer.
How will my furniture order get to me?
Each manufacturer has their delivery/shipping methods and rates detailed on the specifications page relating to each item for sale.
Can you recommend a cabinet maker in my area?
Yes. We can certainly help you to find one. Just do a simple post code search in our Business Directory and you will find one nearest to you.
Do your member manufacturers do custom made furniture?
Yes. There are a wide range of members who are very capable in custom designed furniture including kitchens and shop fitting. One place to find them would be through ishop the categories, simply pick one out and contact them. Alternatively, search through our Business Directory to find one near you.
Are my personal details secure?
Our Privacy Policy describes the information we collect and how we use that information. ifurn.com.au takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. Please click on the "Privacy Policy" link from the bottom of the home page to view the full policy.
What is ishop?
ishop is our online showroom displaying a wide range of member’s products for sale direct to the consumer. Products include dinning settings, lounge suite, beds and entertainment units to name a few. The ifurn.com.au ishop also displays products available from Kitchen manufacturers, shop fitters and Commercial furniture manufacturers around Australia.
What is the Business Directory?
The Business Directory is a comprehensive listing of businesses within the Australian Furniture Manufacturing and Cabinet Making industry. Our website can help you to quickly find furniture manufacturers, shop fitters or cabinet makers in your area.
What does notifications mean?
The product notification function informs customers about the features, detailed descriptions, discount offers, and other specific information relating to a product in the store, via email.
Why do I have to login?
Logging in identifies you as a legitimate customer and an authorised individual for gaining access to the ifurn.com.au services & facilities.
What are my payment options?
ishop provides the following payment options: PayPal, Direct Bank Transfer, Cheque or Money Order. We accept credit cards through PayPal. Send cheques and money orders to our accounting office at:
ifurn.com.au
PO BOX 54
Port Noarlunga SA 5167
What are your business hours?
ifurn.com.au office hours are:
9am to 5pm week days Australian Central Standard Time (ACST)
Closed weekends and public holidays.
This website is available 24 hours a day 7 days a week. Individual manufacturers work by their own opening hours which are displayed together with their contact details on their Business Web Page listing within the Business Directory. Manufacturer’s opening hours must be taken into consideration when making your purchase as it may affect the delivery times and availability of some furniture items.
